CMS Command Privacy Statement
At CMS Command we recognise the importance of privacy protection. We have created this Privacy Statement to demonstrate our commitment to you, your privacy and to secure and trustworthy Internet commerce.
Types of Personal Information we collect
Generally, the only personal information we collect is contact details of representatives of:
This includes details such as their names, addresses, telephone numbers and email addresses. We also record information concerning transactions that individuals make or wish to make with CMS Command and as well as information concerning customer preferences and satisfaction with CMS Command’s products and services.
For more information, see below: What information do we collect online and why?
CMS Command’s Compliance Commitment
Generally, CMS Command will only collect personal information when necessary to provide a specific service or function. This includes CMS Command product and event information and software upgrade information.
Where practicable, when this personal information is collected it is done so directly from the individual, either by phone, over the Internet or in person. We may also collect personal information indirectly such as where one customer representative gives us details of another customer representative.
Collection of personal information
CMS Command will take reasonable steps to ensure that the individual is aware of:
If CMS Command collects personal information about an individual from someone else, CMS Command will take reasonable steps to ensure that the individual is or has been made aware of the matters listed above.
Use and Disclosure
Generally CMS Command will only use and disclose personal information for the primary purpose for which it was collected. For example, personal information may be used to provide a specific service or function to individuals, to process requests and transactions, and to communicate marketing offers and information to individuals.
This may include providing personal information to external organisations or to our related companies where they are assisting us to provide a service or function. Where we do provide third parties with personal information, we have measures in place to ensure they do not use the personal information for any purpose other than providing the relevant service or function.
CMS Command will only use or disclose personal information about an individual for a purpose other than the primary purpose (the secondary purpose) of collection if:
CMS Command will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. If you believe that the information held is inaccurate please do not hesitate to contact the Privacy Officer below.
CMS Command will take reasonable steps to protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. CMS Command stores personal information in various secure electronic storage facilities and paper-based files.CMS Command will also take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed.
CMS Command policy on our management of personal information is set out in this document, as may be amended by CMS Command from time to time. To ensure you have a copy of the most current version of CMS Command’s privacy statement, please refer to CMS Command’s website: http://www.cmscommand.com/.
Access and Correction
If CMS Command holds personal information about an individual, we will provide the individual with access to the information on request by the individual, except to the extent that:
However, where providing access would reveal evaluative information generated within CMS Command in connection with a commercially sensitive decision making process, CMS Command may give the individual an explanation for the commercially sensitive decision rather than direct access to the information.
If CMS Command is not required to provide the individual with access to the information because of one or more of the above paragraphs CMS Command will, if reasonable, consider whether the use of mutually agreed intermediaries would allow sufficient access to meet the needs of both parties.
If CMS Command charges for providing access to personal information, those charges:
If CMS Command holds personal information about an individual and the individual is able to establish that the information is not accurate, complete and up-to-date, CMS Command will take reasonable steps to correct the information so that it is accurate, complete and up-to-date.
If the individual and CMS Command disagree about whether the information is accurate, complete and up-to-date, and the individual asks CMS Command to associate with the information a statement claiming that the information is not accurate, complete or up-to-date, CMS Command will reasonable steps to do so.
CMS Command is obliged to provide reasons for denial or refusal of access to correct personal information. If you would like to access any personal information held by CMS Command about you, please do not hesitate to contact the Privacy Officer below.
CMS Command does not use identifiers such as Tax File Numbers to identify individuals.
Where lawful and practicable, CMS Command will provide individuals with the option of not identifying themselves when providing personal information.
Transborder Data Flows
CMS Command may transfer personal information about an individual to someone (other than CMS Command or the individual) who is in a foreign country only if:
Generally CMS Command does not collect sensitive information. In the event CMS Command does wish to collect sensitive information however, we will not do so unless:
Removal from CMS Command Mailing Lists
Should you decide that you no longer wish to receive promotional and marketing material from CMS Command, please advise as directed on the material you have been sent or via email, fax or letter being sure to include your name, address and contact details.
Individuals are to direct all complaints to CMS Command’s privacy officer.
To be removed from a distribution list:
To access information held by CMS Command:
The individual is to advise CMS Command in writing via email, fax or letter. (See below, Access to Personal Information held by CMS Command)
Access to Personal Information held by CMS Command
When an individual requests access to their personal information, CMS Command will:
For a valid request, CMS Command’s privacy officer will:
If you require any further information or confirmation about this Privacy Statement or if you are concerned that CMS Command is not complying with its privacy obligations in respect of your personal information, please contact:
In addition, please find below our statement relating to personal information collected online.
Protection and use of information collected on-line
Use and purpose of collected personal data
On our Web sites we only collect information relating to you with your permission. You may choose to reveal information to us if, for example, you register or complete a survey. Companies in the CMS Command group may use the information internationally in connection with processing your inquiries and orders or to help improve our products and services. We would only share such information with third parties outside the CMS Command group with your express permission or as required by law. It is used solely for the purposes described below.
CMS Command supports secure online shopping using secure server technology, because we want your shopping experience to be simple and safe. There are state-of-the art security arrangements and facilities on CMS Command sites to prevent security abuse. The secure server technology used on CMS Command Store encrypts your personal financial information before it is transmitted over the Internet. This technology works best when the store site is viewed using a browser that supports secure server technology.
Privacy across the entire CMS Command network
As a global company, CMS Command operates a number of Web sites around the world. Any information that you submit to one of our sites in any one country or language may be sent electronically to a server for one of these sites in another country. As such, the information may be used, stored, or processed outside the country where it was recorded. We safeguard your privacy interests around the world by ensuring that the CMS Command site adheres to our policies described in this statement.We bind our employees to observe your privacy and confidentiality rights.
By using our Web sites, you consent to the collection and use of the information as described here. If we decide to make changes to this privacy statement, we will post the changes on this page so that you will always know what information we collect, and how we use it.
What information do we collect on-line and why?
We may use your IP address to help diagnose problems, to administer our Web site, or to gather general demographic information.
You may choose to fill out a registration form on our Web site with contact information. This information is used to send you requested information or products, to contact you with other product information, news, or promotions, and to learn more about our Web visitors.
If you give us your e-mail address, we may communicate with you via e-mail. However, we will not share your e-mail address with others outside the CMS Command group of companies without your consent. You can choose not to receive e-mails at any time - for more details, read the Choice/Opt-out section below. Depending how your e-mail application is set up, information about you may be transmitted automatically when you send e-mail to CMS Command.
Registration for third-party services at CMS Command
"Send this to a friend" service
You can choose to forward information, a Web page, or link to someone else using our "Send this to a friend" e-mail service. In order to do that, you provide us with your e-mail address, as well as that of the recipient. This information is used only in the case of transmission errors and, of course, to let the recipient know who sent the e-mail. The information is not used for any other purpose.
Our site includes order forms that you fill out to request information, products, and services. These forms collect your financial information, such as your banking details or credit card. We will only use this financial information that you submit solely for billing and payment purposes.
Occasionally we conduct online surveys. Our surveys may ask you for demographic information, such as postal codes or your industry sector. If the online survey collects contact data, we may use that data to send you further information only if we specifically asked for your permission in the survey. You are free to opt out of receiving future mailings at any time. For more details, read the Choice/opt-out section below.
Demographic and user profile data
We may use demographic or user profile data we collect to tailor your Web experience, showcase content that we think may interest you, and display information that matches your preferences. This data also gives us an insight into your needs and interests.
Choice / opt-out
CMS Command gives you the choice to opt out at any time. You can opt-out of receiving communications from us whenever you like: now or at the point on our site where we request information from you.
Removal from our registration database
If you wish to be removed from the CMS Command’s Web registration database, please contact:
Removal from other CMS Command e-mail lists
If you no longer wish to receive other information or promotional e-mails from CMS Command, follow the opt-out instructions on the last e-mail you received.
Want to learn more? Contact CMS Command for additional information.
CMS Command Use of Information
CMS Command reserve the right to access information on the website and in any database associated with the website for the purposes of testing and site support. At no time will CMS Command submit details collected to any third party or use these details for contact and/or marketing without the permission of the website owner or client.